How Successful Leaders Build Trust with their People

As a leader, you earn trust the same way anyone else does: by making a conscious effort to walk your talk, keeping your promises and aligning your own behavior with your expectations of others. When you keep up that core, you’re constantly growing your team’s trust. The most trusted leaders add on to the basics with an additional set of trust-inducing behaviors. Here are the most important:

Being accessible. Successful leaders understand the importance of being approachable and accessible when you’re building trusted leadership.

Being confident. When a successful leader has confidence in themselves and their team, people trust them in return .

Being credible. Successful leaders acknowledge their mistakes and limitations as well as their expertise and successes. People have faith in that credibility and follow its lead.

Being honest. Simply telling the truth, even when it’s difficult, goes a long way in strengthening relationships and building trust.

Being supportive. When a successful leader shows support and encourages others even when they make mistake, people will have faith in them.

Being dependable. People trust a leader they can count on to do what they say they will do.

Being consistent. When a leader’s words and actions match—not just some of the time or even most of the time but all the time—they’ve achieved a key pillar for building trust.

Being open. When a successful leader actively listens, asks questions, encourages others to share their concerns and then takes what they hear into account, people trust that their voices are being heard .

Being empathetic. Successful leaders know how to balance the need for results with consideration of their team’s needs and feelings. This perspective shows deep understanding and builds equally deep trust.

Being appreciative. Give credit when people do great work and you’ll set the stage for an appreciative culture.

Here’s the bottom line: nothing speaks louder about leadership than a leader’s actions, and nothing is a more direct reflection of those actions than their team’s level of trust.

Lead from within: Successful leaders understand the importance of trust and take it seriously. They make it a daily habit to keep their words and actions trustworthy. 


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Lolly Daskal is one of the most sought-after executive leadership coaches in the world. Her extensive cross-cultural expertise spans 14 countries, six languages and hundreds of companies. As founder and CEO of Lead From Within, her proprietary leadership program is engineered to be a catalyst for leaders who want to enhance performance and make a meaningful difference in their companies, their lives, and the world.

Of Lolly’s many awards and accolades, Lolly was designated a Top-50 Leadership and Management Expert by Inc. magazine. Huffington Post honored Lolly with the title of The Most Inspiring Woman in the World. Her writing has appeared in HBR,, Fast Company (Ask The Expert), Huffington Post, and Psychology Today, and others. Her newest book, The Leadership Gap: What Gets Between You and Your Greatness has become a national bestseller.

  1. Rodolfo Salazar

    11. Dec, 2019

    Excellent article on Leadership!

    Reply to this comment
  2. sonia Vasili Rusikova

    15. Dec, 2019

    Very nice article on how to become a successful leader.

    Reply to this comment
  3. Faith

    11. Jul, 2020

    This is great Lolly! It takes effort and dedication to build up trust like this, and only a moment to lose it all. Actions always speak louder than words.

    Reply to this comment

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